Grievance Redressal

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

• Submit your complaint using the form below, by email or by post. You receive a unique reference number straight away.
• We acknowledge your complaint within 48 hours.
• We redress it within 30 days of receipt, and tell you the outcome and reasons in writing.
• Complaints about content or accounts that violate the law are handled within the timelines set out in the IT Rules, 2021.

You can escalate at any time. In particular:

• The National Consumer Helpline — call 1915 or visit consumerhelpline.gov.in.
• The Consumer Disputes Redressal Commission — file online through e-Daakhil.
• For personal data complaints, the Data Protection Board of India, after you have first used the grievance process with us.

As required by the Consumer Protection (E-Commerce) Rules, 2020, the seller and marketplace-operator details are:

Country of origin of our products: India. All products are sold directly by GENZSTYLE; we do not operate a third-party marketplace.