01Where we deliver
We currently deliver to addresses across India with a valid 6-digit PIN code, including most metros and Tier-2 cities. Remote locations may take longer and, rarely, may not be serviceable; we will tell you at checkout or contact you before dispatch. International shipping is not available at this time.
02Delivery options and charges
| Option | Estimated delivery | Charge |
|---|---|---|
| Standard delivery | 3–5 business days after dispatch | Complimentary |
| Express delivery | Next day after dispatch, in serviceable cities | ₹799 |
All prices are inclusive of GST. The delivery charge, if any, is shown separately at checkout before you pay; there are no hidden charges at the doorstep.
03Order processing and dispatch
In-stock orders are dispatched within 1–2 business days of payment confirmation. Orders placed after 2 pm IST, on Sundays or on public holidays are processed the next business day. Delivery estimates start from dispatch, not from the order date.
Pairs that are made to order or produced in a limited run will show a longer dispatch time on the product page.
04Tracking your order
You will receive an email and SMS at each stage: confirmed, packed, shipped, out for delivery and delivered. You can follow the progress at any time on Track Your Order or from your account.
05Receiving your parcel
- Please check that the outer packaging is intact at the time of delivery. If it is visibly damaged or tampered with, decline the parcel or note it on the courier’s receipt and tell us within 48 hours.
- A delivery attempt is made up to three times. If the parcel cannot be delivered because the address is wrong, incomplete or the recipient is unavailable, it is returned to us and we will contact you to re-ship; the shipping charge for a re-attempt may be payable.
- Please keep an unboxing video if you believe the item is damaged or incorrect; it helps us resolve your claim quickly.
06Delays and events beyond our control
Timelines are estimates. Delivery may be delayed by weather, strikes, natural events, public health measures or carrier disruption. We will keep you informed and, if your order is delayed by more than 10 days beyond the estimate, you may cancel it for a full refund.
07Risk and ownership
Ownership and risk of loss pass to you when the parcel is delivered to the address you gave. Orders are shipped fully insured at no extra cost to you.
08Help with a delivery
Write to support@genzstyle.in or use our contact form with your order number. See also our Returns, Refunds & Cancellation policy.